Data protection information on our handling of
your data and your respective rights

With the following information, we would like to give you an overview of the processing activities of your personal data by us and your resulting rights.

Who is responsible for data processing and who can I contact?

The responsible party is your contractual partner, belonging to Freudenberg Performance Mate-rials Holding SE & Co. KG. If you have any questions, please get in touch with your contact per-son.

We have appointed an external data protection officer for the German companies. You can reach him at: data-protection@freudenberg-pm.com

Type of personal data collected

In addition to the information you provide, the following personal data may be subject to pro-cessing activities in the context of customer surveys when using Microsoft Customer Voice:

  • IP address
  • User-name, display name, e-mail address
  • Profile picture (optional, if stored in Microsoft 365)
  • Preferred language
  • Status (optional, if stored in Microsoft 365)
  • Date and time of opening the questionnaire
  • Date and time of dispatch of the reply(s)
  • Survey-specific information 

The scope of the data processed depends on the information you provide when participating in a vote or survey in Microsoft Customer Voice, especially if questions are formulated "openly".

We process your data for the following purposes and on the following legal basis

We occasionally conduct surveys for the purpose of statistical analysis and evaluation. This is done to gain insight into our market position and the wishes of our customers and to find out how we can improve our services.

The legal basis for the processing activity is our legitimate interest in analysing our product, our marketing and improving our market position and our product.

Who receives my data?

Your data may be passed on to service providers who work for us as data processors, e.g. as part of the technical support for the organisation and implementation of surveys. All service providers are committed to treating your data confidentially on the basis of a data processing agreement.

How long will my data be stored?

The data is deleted or anonymised as soon as it is no longer required to achieve the purpose for which it was collected. This usually happens 6 months after completion of the customer survey.

What data protection rights do I have?

Every data subject has the right of access, the right to rectification, the right to erasure, the right to restriction of processing activities, the right to object and the right to data portability.

National restrictions may apply to the right of access and the right to erasure.

In addition, you have the right to lodge a complaint with a competent data protection supervisory authority. You can find a corresponding list for the EU at: https://www.bfdi.bund.de/DE/Service/Anschriften/Europa/Europa-node.html 

Is there an obligation to provide data?

The provision of your personal data is neither legally nor contractually required. If you do not take part in the survey, you will not suffer any disadvantages as a result.

Information about your right to object

Right to object

You have the right to object at any time to the processing activity of personal data concerning you which is based on a balancing of interests; this also applies to profiling based on this provi-sion.

If you object, we will no longer process your personal data unless we can demonstrate compel-ling legitimate grounds for the processing activity which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

Recipient of the objection

The objection can be made informally with the subject "Objection", stating your name, address and date of birth, and should be addressed to:
data-protection@freudenberg-pm.com

Status: September 2024